Refund policy
Our return policy is 14 days from your parcel's dispatch date.
Please keep in mind that your return must be back with us on or before the 14th day.
Items purchased using the collect from the boutique option must be returned to the boutique within 14 days of the order being marked as ready to collect, not the date you collect the order
SALE items are final sale & non returnable.
Full price items must be returned in the original packaging, with the tags still attached.
We are unable to accept returns for any pierced jewellery, cosmetics or any underwear & swimwear where the hygiene strip has been removed.
Harpers Couture protects all rights to reject any items If we deem your item to have been tampered with, caused damage or make unauthorised alterations to obtain a full refund.
Items must be free of any stains/markings e.g. fake tan/make-up.
Items must be unworn and unwashed and free of any smells.
If your order is refused due to any of the above reasons, your order will be re packaged and returned to you. You will receive an email informing you of the reasoning behind the refusal, with picture evidence.
How do I return my order?
Please email harperscouture@outlook.com for further details
We're sorry, but we are currently unable to offer a free returns service, returns must be made at your own cost.
Email harperscouture@outlook.com
When will I get my refund?
We will issue your refund for returned items within 7 days of receiving your package into our warehouse.
We’ll send you an email as soon as your return has been processed and the funds will land immediately via paypal or 3-5 working days to reach your credit/debit account.
Can I cancel or amend my order?
Please email our customer service team at harperscouture@outlook.com to request a cancellation or delivery address change. Amendments and cancellations cannot be guaranteed. We will get in touch to confirm if your request has been successful.
Please note - we cannot make any amendments to the items, quantities or sizes in your order. If you believe you have ordered the incorrect items please request a cancellation and place a new order for the correct items.
What do I do if my product is faulty?
If you have received a faulty item, please contact our Customer Service Team ASAP at harperscouture@outlook.com with a picture of the faulty item + your order number.
